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Refund & Cancellation Policy

Last updated: 8 October 2026

This policy explains how paid plans for products operated by Klyntra Technologies Private Limited are billed, renewed, cancelled and refunded. It applies to every paid service we operate. Rules that apply to one product only are listed under that product in section 9; where they differ from the general rules below, the product rules apply for that product.

1. What you are paying for

Unless a product's section says otherwise, our paid plans are subscriptions to a digital service. There is no physical product and nothing is shipped. Access to the paid plan is activated on your account automatically — typically within a few seconds, and in all cases within one hour:

• UPI Autopay: the first billing period is charged when you approve the mandate, and the plan starts immediately.
• Bank account (net banking / debit card mandate): nothing is charged when you approve the mandate. The plan starts immediately on approval, and the first payment is debited about two working days later, after your bank activates the mandate.
• Scheduled start: where a product allows it, if you subscribe while a plan you already paid for is still running, the new plan starts when the current one ends and its first payment is debited then. For UPI, a verification amount of ₹1 may be charged on approval and is refunded automatically.

Your plan and its next payment date are visible at any time in your account settings. Payments are processed by our payment partner and appear on your bank or UPI statement as Klyntra Technologies Pvt Ltd.

If a payment succeeds and your access is not activated within one hour, write to us and we will either activate it or refund the payment in full.

2. Prices and taxes

All prices are in Indian Rupees (INR). Plan prices are shown exclusive of GST; GST at the applicable rate (currently 18%) is added, and the total amount payable is shown before you confirm. A GST tax invoice is emailed for every successful payment and is available in your account settings.

3. Automatic renewal

Subscriptions renew automatically at the end of each billing period, according to the plan you chose, until you cancel. By subscribing you authorise a recurring mandate for the plan amount through our payment partner.

You are told the renewal date at the time of purchase and it is always visible in your account. Before every recurring debit we send you a reminder by email, and your bank or UPI app may also notify you, as required by RBI rules on recurring payments.

4. Cancelling

You can cancel at any time, yourself, from your account settings in the product. No email, phone call or notice period is required, and we do not ask you to explain why.

On cancellation:

• The recurring mandate is revoked, so no further amount is debited.
• Your access continues until the end of the period you have already paid for, and then reverts to the free plan.
• Unused allowances within the current period (such as credits or usage limits) are not carried forward or refunded.
• A plan that was scheduled to start later can be cancelled any time before it starts, and nothing is charged for it.

We confirm every cancellation by email.

If cancellation from your account fails for any reason, write to us and we will cancel the mandate manually. You will not be charged again.

5. Refunds

Because access to the service is granted in full and immediately on payment, subscription fees are not refundable on a pro-rata basis for the unused portion of a billing period. This is the basis on which the price is set.

We do issue full refunds in these cases:

• Duplicate payment — you were charged more than once for the same period.
• Charge after cancellation — a renewal was debited after you cancelled.
• Service not delivered — payment succeeded but the plan was not activated, and we could not activate it.
• Unauthorised charge — a debit you did not authorise, once verified.

Beyond these, if you believe your situation warrants a refund, write to us and explain it. We read every such request and decide in good faith.

Every refund is confirmed by email together with a GST credit note against the original invoice. A refund may be full or partial, and may be accompanied by cancellation of the mandate or of the remaining access, which we will tell you about in that email.

6. How to request a refund

Email the support address of the product you paid for (listed in section 9), or support@klyntratech.in, from the email address on the account, with the payment reference or date. Requests should reach us within 7 days of the charge.

We acknowledge every request within 2 business days and decide within 5 business days. An approved refund is returned to the original payment method and typically reaches you within 5 to 7 business days, depending on your bank. We do not refund to a different account or by any other route.

7. Failed payments

If a scheduled payment fails — insufficient funds, an expired mandate, a bank decline — we tell you by email, and our payment partner retries it over the following days. From the date the payment was due, your account moves to the free plan; the paid plan returns automatically as soon as a retry succeeds. You can also switch to a different UPI ID or bank account from your account settings. If every retry fails, the subscription ends. No amount is due from you for a period we could not collect.

If the first payment of a bank-account mandate fails, the plan that was started on approval ends and your account moves to the free plan.

8. Changes to a plan or its price

If we change the price of a plan you are subscribed to, we will tell you by email before the change takes effect, and you may cancel before the next renewal. A price change never applies to a period you have already paid for.

9. Product-specific terms

10. Contact

For anything about billing, cancellation or a refund: